Core Responsibilities & Duties:
Focus on relationship with client in order to gain 100% of appliance delivery business Focus on Independent Contractor Partnerships (Profitability & Compliance) Achieve goals set forth by the client & Hub Group Final Mile Develop and hold your staff accountable (if applicable) Continuously recruit and retain Independent Contractors Manage claims and their processes (with FOC assistance) P&L Management (Controllables) Delivery Expense (Minimums / effective routing, support expense)Operating Expenses (Operation Supplies, Truck Use, Uniforms charge back, MC Support Travel, Uncollected Debt) Warehouse Expense (Contracted Labor, Inventory variances) Administrative Expense (Hourly, Contract Admin, Office Supplies, Recruitment, Travel & Meals) Achieve Location Margin goals Rental car vs mileage reimbursement Communicate effectively with the DIA, DIM and client staff Lead Daily Stand-ups (Short, Effective and informative meetings) – (Document and include feedback in recap) Weekly ride behinds in field with teams to ensure client satisfaction and training – (Document and include in recap) Showroom visits as needed in order to build/maintain relationship with client Maintain tote inventory and hold BP’s accountable (trade stock) Enforce and adhere to company policies and procedures. Responsible for loadout / warehouse oversight of QC with getting teams off dock Actively route monitor teams from the road (see SOP for details) Hold Weekly Operations Meetings with the DIA to review aging invoices and any issues/goals – (Document and include in recap) Hold BP meetings as needed to review claims, settlements, compliance, etc. Participate in Client and internal conference calls Provide Weekly updates on your locations as dictated by District Manager. Weekly recap should include:
Your schedule for the week Summarized update of location(s) Standup recap Ride behind recap Aging invoices update (if applicable) Current # of trucks ran in location vs. # of trucks ran
Other duties as assigned
Qualifications:
Proven leader Effective communication skills Proven results Organized College degree or equivalent experience …